FAQ
🛒 Ordering
Q: How do I place an order on Rayza.store?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. Creating an account helps you track orders faster.
💳 Payment
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) for eligible locations.
Q: Is Cash on Delivery available in all areas?
A: COD is available in most areas of the UAE and KSA. Availability may vary depending on location.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer Free Shipping with tracking updates.
Q: How long does delivery take?
A:
- UAE: 1–2 days
- KSA: 1–3 business days
Q: When will my order be dispatched?
A: Orders are processed and dispatched within 24 hours from our warehouse.
Q: Can I track my order?
A: Yes, tracking details will be shared once your order is shipped.
🔄 Returns & Replacements
Q: Do you offer refunds?
A: No, we do not offer refunds.
Q: When am I eligible for a replacement?
A: You are eligible for a free replacement if the product you receive is:
- Damaged
- Faulty
- Incorrect
Q: What is the replacement request timeframe?
A: Replacement requests must be submitted within 7 days of delivery.
Q: Is replacement available for change of mind?
A: No, replacements are not available for change of mind.
Q: What is required to request a replacement?
A: Please share a clear video of the issue along with your order details with our support team.
📦 Product Information
Q: Are your products original?
A: Yes, we sell 100% original and quality-checked products.
Q: Will the product look exactly like the pictures?
A: Product images are for reference. Slight variations may occur due to lighting or packaging updates.
📞 Customer Support
Q: How can I contact customer support?
A: You can reach us anytime at:
🔐 Security & Privacy
Q: Is my personal information safe?
A: Yes. We value your privacy and protect your personal data according to our Privacy Policy.